Tree Essence is committed to protecting your privacy. This Statement discloses the practices by which we intend to protect the quality and integrity of your personally identifiable information./
We understand how important the privacy of your personal information is to you, and as such we provide the following Guidelines defining how we shall deal with your personal information:-
We will only collect personal information that is necessary for providing those services offered on our website. We shall advise you at all times the purpose of our collection and ensure your personal information is collected by lawful and fair means and with your express consent.
When you submit information via our website, we will collect details including your name and email address to accurately record the information of your request and so periodic newsletters can be delivered to you. The information we collect is essential for us to be able to respond to your enquiry and to accurately determine who is requesting our newsletter service.
Such information which is collected will be held in the strictest confidence by ourselves and appointed third parties. Any photos supplied during the enquiry process or in the course of doing business with Tree Essence may be used in any way and are free from any claim of copyright.
2. Use and Disclosure
Personal Information we collect will only be used and disclosed for the purposes identified in our website. Should we intend utilising this information for secondary purposes your express consent would first be obtained.
3. Data Quality
Reasonable steps will be taken to ensure personal information which is collected, used and disclosed is relevant, accurate, complete and up to date for the purposes for which it is to be utilised.
4. Data Security
In house safeguards for ourselves and appointed third parties will monitor and maintain personal information to protect against unauthorised access, misuse, alteration, destruction and loss. Furthermore, all information we no longer require will be destroyed or permanently de-identified to ensure continued protection of your personally identifiable information.
We publicly exhibit our personal information practices and management policies. As well as making these guidelines available we will take reasonable steps to bring to your attention what information it holds, for what purposes, how it is collected, used and discloses that information.
6. Access and Correction
Where information is held by us regarding an individual, access will be provided upon request in a form reasonably suitable to the information held, except to the extent that;
(a) The request for access by the individual is frivolous or vexatious; or
(b) Providing access would unreasonably impact on the privacy of others; or
(c) Providing access would be unlawful; or
(d) Providing access would prejudice commercial negotiations between the individual and Tree Essence.
If access is denied to an individual then written reasons will be provided outlining why access has been denied.
Where an individual establishes the information held about them by us is not accurate, complete or up to date, we will take reasonable steps to correct that information.
We will provide full access to all personal information you have given to us. If you do not wish to have personal information used for a particular purpose we will not do this.
If you desire to review or make necessary corrections or remove personal information you do not wish us to retain please e-mail us via our Contact Us page to do so.
We will not adopt an identifier that has been assigned by a Government agency as a means of identifying an individual.
Whenever it is lawful and practicable, individuals will have the option of not identifying themselves when entering into transactions with us.
9. Transborder data flows
We will not transfer personal data outside of Australia unless:
(a) the individual concerned consents to the transfer; or
(b) We have a reasonable belief the overseas recipient is subject to similar privacy laws to Australia
(c) the transfer is necessary for the performance of a contract between the individual concerned and us
(d) the transfer is for the benefit of the individual concerned and it is not practicable to obtain the individual’s consent as to the subject matter of the information transferred.
10. Sensitive Information
We will not collect personal information which reveals race, religious beliefs, political opinions, trade union membership, details of health, disability or sexual activity or orientation unless the individual has consented.
As such we will not collect personally identifiable information about you except when you have authorised us to do so.
11. Cookies and Browsing
Information we collect via our website contributes to the development of the site by allowing statistical analysis of users. This collection of statistical data is carried out anonymously with no attempt to identify users or monitor their specific browsing activities.
As such, in order to help us improve our customer service, we utilise cookies in order to statistically track our website’s performance. We collect information from users of our website including origin and behaviour of visitor activity.
We may use your disclosed personal information or information generated by cookies to improve your experience of our website, marketing and customer service with the aim of providing a superior outcome. Anything less than that should be reported to us for attention as should any concern about our policies and procedures as they relate to you.